Today became an unusual day at the office as our secretary Lisa suddenly had to leave the office. Because of her absence and the fact that she would be gone for the following week I immediately assumed the secretary responsibilities. Luckily for me I was aware that she was going to be out of the office the following week so I had had some time to learn the basics of what she does such as answering the phones and delivering the mail. They may seem like mundane chores but you don’t really realize how important something is such as taking a phone call until a potential client is on the other line! Talk about pressure. With 40 buttons on my phone in the office, yes I counted my notes on answering the phone graciously got me through my first phone call. It might seem silly to take notes on such a thing but honestly I was grateful to have them as I was unexpectedly thrown into a situation I wasn’t familiar with.
The saying “You can never be too prepared” was abundantly true. I would have been scrambling around hoping that I knew what I was doing. It’s nice to feel comfortable in a situation you have no control in.
I kind of enjoy being able to answer the phone “Campbell Harrington and Brear, how may I help you?” because it gives me a chance to talk to someone and delivering the mail to other employees because it gives me the opportunity to get out from behind my desk.
I’m sure in the next week I will get a lot of value from taking over for the secretary. I’m already learning basic office skills that are important to have.
No comments:
Post a Comment